Refund policy

At smokd., each headcover is made with care and, where requested, made specifically to your requirements. Because of this, our returns policy differs depending on whether your item is a standard product or a custom-made item.

Custom & Personalised Orders

Due to the nature of our products, custom-made and personalised headcovers cannot be returned or refunded simply because you have changed your mind, no longer want the item, or are unhappy with your chosen customisation.

Once production has started on a custom order, we are unable to offer cancellations, returns or refunds.

Please make sure you are happy with your selected materials, colours, designs, personalisation and other specifications before placing your order.

Faulty or Incorrect Items

Your statutory rights are not affected by this policy.

If your item arrives faulty, damaged, defective, or materially different from what you ordered, please contact us as soon as possible with details of the issue and photographs where appropriate.

We will assess the issue and, where applicable, offer an appropriate remedy in accordance with your consumer rights. This may include a repair, replacement or refund.

How to Contact Us

If you have an issue with your order, please contact us through the contact details provided on our website, including your order number and a description of the issue. Photographs may be requested to help us assess the problem.

We aim to deal with all issues fairly and promptly.

Important: Nothing in this policy affects your statutory rights under UK consumer law.